Shipping Policy

Effective date: October 12, 2026

One service, one price, and no small print worth hiding. This is how a Allergins order gets from our shelf to your door.

Where we ship

To every Canadian province and territory except Quebec, the territories included. We cannot ship to Quebec. International shipping, including to the United States, is not available, and we cannot ship to a freight forwarder for onward export. All prices are in Canadian dollars (CAD).

The service and what it costs

There is one option: free standard shipping, on every order, with no minimum to reach. Expedited, express and courier-choice services are not offered, so there is no faster tier to upgrade to and no delivery charge to add at checkout.

Processing time

Orders are picked and packed within 0-1 business days, excluding weekends and public holidays. An order placed after 2:00 PM CT is processed on the next business day, and one placed over a weekend is processed on the following business day.

Transit time

Once the parcel leaves us, standard delivery normally takes 2-3 business days. Distance, weather and carrier volume around holidays can stretch that, and remote delivery areas take longer than city addresses.

Tracking

A shipping confirmation email with a tracking number is sent the moment the parcel is handed to the carrier. The first scan can take up to 24 hours to appear, which is normal and does not mean the parcel is lost. Our Track Your Order page will take you to the right carrier with that number.

Addresses

Parcels go to the address entered at checkout, so please check it before confirming. If you spot a mistake, write to us immediately: while the order is still being processed we can usually correct it, but once it has been handed over the address can no longer be changed.

What is included

Free shipping covers delivery to the address given. It does not include installation, assembly, wall fixing, in-home placement or removal of packaging. Everything ships brand new in its original packaging, and gift wrapping is not offered.

Prices at checkout

The total shown before you confirm includes the product price and any applicable tax. There is no separate shipping line to pay and no fee added later.

Delayed, lost or damaged parcels

If tracking has not moved for several days, or the parcel is marked delivered and has not arrived, contact us with your order number and we will open an enquiry with the carrier. If it arrives damaged, report it within 72 hours of delivery with photos of the product, the outer box, the shipping label and the inner packaging, and our Refund and Returns Policy takes over from there.

Contact us

• Email support@allergins.com
• Phone +1 (660) 897-8731
• Hours Monday-Saturday, 9:00 AM - 6:00 PM CT