Refund and Returns Policy

Effective date: October 12, 2026

This policy explains exactly when Allergins takes a product back, what we need from you, and how quickly the money returns. It is deliberately specific, so you know where you stand before you order rather than after.

1. When we accept a return

• Manufacturing defect. A fault in the materials or the workmanship, such as a split seam, a handle that comes away or a mechanism that never worked.
• Damage in transit. The item was broken, crushed or leaking when it reached you.
• Wrong item received. What arrived is not what the order says.

2. When we do not

We cannot accept a return for change of mind, for personal preference, or because an item turned out to be a different size, shade or finish than you pictured. Measurements in inches and centimetres, materials and care notes are on every product page for exactly that reason, and we are glad to answer a question before you buy rather than refuse a return afterwards. Items damaged by misuse, by installation on a surface the listing did not cover, or by normal wear are likewise outside this policy.

3. The window

Contact us within 30 days of delivery confirmation to request a return. Requests made after 30 days cannot be processed.

4. Reporting a damaged parcel

Damage in transit must be reported within 72 hours of delivery. Send photographs of all four of the following, because carriers require the complete set to settle a claim:

• the damage to the product itself;
• the outer shipping box and its condition;
• the shipping label, readable in the frame;
• the inner packaging and padding.

5. How to start a return

• Email support@allergins.com with your order number and a description of the problem, attaching photos where the item is defective or damaged.
• We review the request and confirm whether it qualifies within 1-2 business days.
• If it is approved, we send return instructions. Please wait for them: an item sent back without instructions cannot be tracked to your claim.
• Pack the item securely, in its original packaging where you still have it, and send it using the instructions provided.

6. Who pays return shipping

We do. On any approved return for a defect, transit damage or a wrong item, the return shipping cost is ours and you will not be charged for sending the item back.

7. Inspection and refund

Once the item is back with us it is inspected against the reported fault. Approved refunds are issued to the original payment method within 3-7 business days of that inspection. Your bank or card issuer may take a few days more to show the credit on your statement. We refund the full amount paid for the item; since shipping was free, there is no delivery charge to deduct.

8. Replacements and exchanges

We do not run an exchange programme and do not issue store credit. Where a qualifying item is still in stock we can usually send a replacement instead of a refund, if you ask for one when you report the problem; otherwise the refund is the remedy.

9. Cancelling before dispatch

Write to support@allergins.com as soon as possible with the order number. Because orders are processed within 0-1 business days, a request that reaches us after the parcel is packed or collected cannot be stopped, and the rules above apply on delivery.

10. Contact us

• Email support@allergins.com
• Phone +1 (660) 897-8731
• Hours Monday-Saturday, 9:00 AM - 6:00 PM CT