Frequently Asked Questions

The questions people actually send us, grouped so you can skip to yours. Anything missing goes to support@allergins.com and comes back within 1-2 business days.

What are the brushes, cloths and caddies made of?

Mostly nylon, silicone, microfibre, coated steel and bamboo, depending on the tool. The material is written on every product page next to the measurements, so you can check before you buy rather than after.

Will a hook or rail mark my paint or tiles?

Most of our wall fittings use an adhesive backing or a suction cup, and several include screws as an alternative. Each listing states the surfaces it is designed to hold on and whether it is meant to be removable.

Can the fabric items be washed?

Wash bags, drawer dividers, mats and covers are washable unless the listing says otherwise. The care notes sit on the product page; read them before the first cycle, especially for anything with a laminated or coated backing.

Will this fit a small bathroom or a rented flat?

A good deal of what we stock is sized for tight spaces and fixes without drilling. Every listing carries dimensions in inches and centimetres, so measure the gap, the shelf or the door frame first and compare.

Where do you ship?

To every Canadian province and territory except Quebec. We cannot ship to Quebec, we do not ship to the United States or other countries, and we cannot forward an order on to another address.

What does shipping cost?

Nothing. Standard shipping is free on every order we deliver in Canada, with no minimum spend, and prices are in Canadian dollars. There is one service only, so there is no expedited or express option to pay for.

How long will my order take?

Orders are processed within 0-1 business days, and standard delivery takes 2-3 business days after that. The tracking number is emailed the moment the parcel is handed to the carrier, so you can follow it the whole way.

Which payment methods can I use?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available to you appear at checkout, and every transaction is processed on an encrypted connection.

Is the checkout secure?

Yes. It is powered by Shopify Payments, is SSL-encrypted and meets PCI-DSS standards. Full card details are never stored on our servers.

Can I send something back?

We accept returns for a manufacturing defect, damage in transit or a wrong item received, provided you contact us within 30 days of delivery. Returns for change of mind or personal preference are not accepted, so check the measurements and the material before ordering.

My parcel arrived damaged. What now?

Tell us within 72 hours of delivery and send photos of the damage, the outer box, the shipping label and the inner packaging. That set of photos is what lets us settle the claim quickly.

How do I start a return?

Write to support@allergins.com with your order number and a description of the problem, plus photos where the item is damaged. We review the request within 1-2 business days and send return instructions if it qualifies. Return shipping on an approved return is paid by us.

When will my refund arrive?

Once the returned item is back with us and inspected, the refund goes to the original payment method within 3-7 business days. Your bank or card issuer may need a little longer to show it on the statement.

Are your products brand new?

Yes. Everything sold by Allergins is brand new in its original packaging, never used or returned stock. We do not offer gift wrapping or gift messages.

How do I reach a person?

Email support@allergins.com or call +1 (660) 897-8731 during Monday-Saturday, 9:00 AM - 6:00 PM CT. Written messages are answered within 1-2 business days, and an order number in the first line always speeds things up.